Guest Services Coordinator

About us

Kaleidoscope Salon is a small business in Chattanooga, TN. We are professional, fast paced, agile and our goal is to Enhance the Guest experience through world class customer service.

Responsibilities:

· Take telephone calls and respond to inquiries put forth by guest

· Schedule appointments and ensure that any cancellations or readjustments are taken care of

· Make follow up call, text or email to guests to remind them of their appointments

· Determine which hair stylist will be suitable for a guest in question. Know your stylist strengths to ensure the guest satisfaction.

· Ensure that hair stylists books are booked correctly. Service templates and pricing must be memorized

· Provide guest with information on products and techniques used during hair cutting and styling activities

· If a guest informs you they are allergic to any hair products, make sure that hair stylist is aware of this information

· Take and record guest contact information in the salon database

· Operate the cash register, take payments for services rendered and issue change and receipts

· Ensure that the cash drawer or register is balanced at the end of the shift

· Maintain positive work relationships with vendors to ensure that sufficient salon supplies are available

Requirements:

· Capable of lifting up to 25 pounds, bending and twisting and standing for long periods of time.

· Experience as a receptionist or similar.

· Exceptional customer service skills and professional phone manner.

· Experience with SalonBiz software or willingness to learn.

· Bachelor's degree preferred, but high school diploma/GED required.

· Overachieving attitude and enhanced work ethic.

· Must be able to work Saturdays.

Job Type: Part-time

Pay: From $14.00 per hour

Ability to Commute:

Chattanooga, TN 37405 (Required)

Work Location: In person