Guest Services Associate

Taking care of our guests needs, selling retail, and upholding cleanliness standards.

About SB Paulson LLC


Willo Salons is Northern California’s premier hair salon with 4 locations to best serve the community. We are proud to be Aveda’s top account using 100% vegan products for all guests’ needs. From alternative hair solutions such as wigs & toppers, to extensions, treatments, hair color and cuts, Willo Salons is here to take care of all of guests hair care needs.




Description


Are you passionate about beauty, wellness, and creating exceptional experiences? We are seeking Guest Services Associates to join our front-of-house team. This is an ideal opportunity for someone early in their career who values sustainability, style, and professionalism.

As the first point of contact for our guests, you’ll help set the tone for a high-end, welcoming experience. If you're organized, friendly, and eager to grow in the beauty industry, we’d love to meet you!

Essential Duties and Responsibilities:

Greet and check in guests upon arrival. Always go above and beyond to give each guest an unforgettable experience.
Check out guests. You are responsible for ensuring that all services are charged for, suggesting products based on their hair concerns, and pre-booking their next appointment. Training is provided.
Perform confirmation calls, answer incoming guest calls, capture guest data, and book appointments.
Stock and clean retail shelves as necessary
Salon cleaning as determined by management.

Other:

Learn the services provided by each stylist, their specialties, level of expertise, etc.
Cash Handling
Attend meetings as required.
Ability to attend and complete all company education as required.
Ability to work retail hours, including weekends, nights, holidays, and special events, as needed.
Present and reinforce a professional appearance following the dress code standards.
Intermediate computer skills.
Proper phone etiquette.

WILLO PERKS / COMPENSATION:

Opportunities for bonuses if salon retail goals are met
Opportunities for advancement
Flex schedule
Health, dental, and vision
Short Term Disability, Life Insurance, and 401K
Product and service discounts
Friends & family discount
Paid sick days and holidays

Come work with an amazing team to share beauty, fashion, wellness, and experience The Willo Way.

Apply at Willo Salons today!

Disclaimer:
The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Salary
$16.5 - $18 per hour