Guest Service Representative

Job Summary:

EXCELLENT guest service representatives are fun loving, career orientated individuals that have a passion for serving others. Provide EXCELLENT guest service to all Gadabout SalonSpas and VerVe Salons guests. Responsibilities include greeting guests, salon tours, check in/check out, cash handling, promoting services and products, selling add on services, gift certificates and retail.

Essential Duties and Responsibilities:

Facilitate excellent guest service to enhance the salon/spa experience for the guest
Save the date for guests and schedule appointments based on specific service time requirements
Answer incoming calls using the professional greeting in a timely manner
Utilize effective sales skills to communicate current and ongoing promotional programs, services, packages to guests by demonstrating in-depth knowledge of salon/spa offerings
Support technicians by managing schedules, handling wait list, and accommodating guests.
Constant focus on maintaining updated guest files
Perform general duties as assigned by management in a timely and accurate manner.
Keep work area organized at all times
A love for fashion

Job Requirements:

Reception desk, hospitality, retail, or guest service experience in a fast-paced environment
Excellent (English speaking) communication skills
Maintain high professional standards of service, appearance and behavior
Team player with good organizational and interpersonal skills
PC and Keyboarding skills
Able to handle multiple duties simultaneously
Available to work varied shifts including nights, weekends and holidays
Previous cash handling experience preferred
Ability to work independently and as a team.

Benefits:

Benefits eligible
Healthcare benefits, dental and vision
Retirement savings plan - 401(k)
Income protection plans - Life and Disability
Leadership education and opportunities
All products and services offered for employees at a discount
Closed on Sundays
Introductory Guest Service rate of pay
Consistent and effective review and development systems
And many other non-traditional benefits