Job Overview
We are seeking an energetic, sales-driven Guest Service Agent to join our team. This role is much more than answering phones and checking guests in—it's about building relationships, creating exceptional guest experiences, and confidently recommending services and retail products that meet our guests' needs.
The ideal candidate is outgoing, personable, and comfortable working in a goal-oriented sales environment. If you enjoy connecting with people, exceeding expectations, and contributing to business growth through service and sales, we'd love to meet you.
What You'll Do
Greet guests warmly upon arrival and assist with check-in and check-out processes.
Build rapport with guests and provide exceptional customer service throughout their visit.
Consistently recommend and upsell salon services, memberships, packages, and retail products.
Meet or exceed individual sales goals and contribute to overall team sales performance.
Answer phones, schedule appointments, and respond to guest inquiries professionally and efficiently.
Utilize Point of Sale (POS) systems to process transactions accurately.
Maintain merchandising displays and promote current retail and service offerings.
Handle cash transactions and balancing procedures with accuracy.
Collaborate with team members to create an exceptional guest experience and drive business growth.
Required Qualifications
Customer service experience required.
Sales experience required.
Strong communication and interpersonal skills.
Comfortable initiating conversations, making recommendations, and asking for the sale.
Professional phone etiquette and confidence interacting with guests in person and over the phone.
Outgoing, positive personality with a passion for helping people.
Reliable transportation.
Strong attendance and punctuality.
Preferred Qualifications
Experience in a salon, spa, retail, hospitality, or other customer-facing sales environment.
Experience working with sales goals, commissions, memberships, or retail product sales.
Bilingual abilities are highly valued but not required.
Why You'll Love It Here
We are dedicated to creating an environment where our team members can thrive both personally and professionally. You'll be part of a supportive, motivated team that celebrates successes together and values growth.
Benefits include:
Earned paid vacation time
Paid sick time
Employee discounts on salon services and boutique merchandise
Growth opportunities within a sales-focused, customer-centered environment
Join us as we create exceptional guest experiences while helping guests discover services and products they'll love. If you're passionate about customer service and sales, we encourage you to apply!
Pay: From $15.00 per hour
Benefits:
Paid time off
Work Location: In person
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