Guest Relations Coordinator

Guest Relations CoordinatorPosition Summary

The Guest Relations Coordinator (GRC) is responsible for creating an exceptional first and last impression for every guest who visits Matthew Morris Salon & Skincare. This role is much more than a traditional front desk position. It is a hospitality, customer service, sales, and operational support role.

Guest Relations Coordinators are responsible for delivering a luxury guest experience while supporting salon operations, increasing guest retention, driving retail sales, maintaining booking accuracy, and helping the salon achieve its business goals.

Successful GRCs are positive, organized, proactive, dependable, and genuinely enjoy making people feel welcome.

Key ResponsibilitiesGuest Experience

Welcome every guest with warmth, professionalism, and genuine hospitality.
Answer incoming phone calls, emails, text messages, and guest inquiries.
Resolve guest questions professionally while creating positive experiences.
Maintain a clean, organized, and welcoming reception area.
Ensure every guest leaves excited to return.

Scheduling & Booking

Schedule appointments accurately while ensuring appropriate timing and services.
Review appointment notes for accuracy and completeness.
Assist with waitlists and filling last-minute openings.
Support same-day appointment opportunities and scheduling efficiencies.
Minimize booking errors through attention to detail.
Ensure client profiles have accurate information and up to date form of payment.

Sales & Revenue Support

Recommend professional retail products based on stylist recommendations.
Educate guests on current promotions, services, and gift cards.
Identify opportunities to recommend additional services when appropriate.
Encourage guests to pre-book future appointments.
Support salon retail and service goals through exceptional guest education.

Operations

Process transactions, gift cards, and daily cash handling.
Open and/or close the salon.
Receive shipments and organize inventory deliveries.
Maintain salon cleanliness and front desk organization.
Complete assigned daily operational tasks.

Team Support

Communicate effectively with stylists and leadership.
Support a positive and collaborative team environment.
Assist with maintaining accurate client records.
Adapt to changing business needs while maintaining professionalism.

Qualifications

Excellent customer service and communication skills.
Friendly, professional, and positive attitude.
Strong attention to detail.
Comfortable multitasking in a fast-paced environment.
Dependable attendance and punctuality.
Strong organizational and problem-solving abilities.
Comfortable learning new technology and booking software.
Previous experience in customer service, hospitality, retail, or a salon is preferred.

Locations

13. Broadway St. Denver, CO 80209
4941 S Newport St. Denver, CO 80237

Pay: From $20.00 per hour

Benefits:

401(k)
Health insurance
Paid time off

Experience:

Front desk: 1 year (Required)

Work Location: In person