Guest Experience Lead (Front-Of-House)

Guest Experience Lead (Front-of-House)Dolce Vita Salon | Santa Rosa, CA32–36 hours/week | Tues–Sat$23–$25/hr + bonuses & perks

About Us: Dolce Vita Salon is a luxury, wellness-focused salon specializing in scalp and hair health. We are a team-driven environment built on professionalism, accountability, and creating an elevated guest experience.

About the Role: We are looking for a Guest Experience Lead to step into a hands-on front-of-house role, with the opportunity to grow into a long-term position based on fit and performance. This role is best suited for someone who naturally stays busy, anticipates needs, and takes initiative without waiting to be directed. Someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in keeping the salon organized, efficient, and running smoothly.

This role is also responsible for leading the daily guest experience at the front desk while supporting retail, inventory awareness, and overall salon flow.

What You’ll Be Responsible For

Taking ownership of the front desk environment and overall guest flow throughout the day
Creating a warm, polished, and professional guest experience from arrival to checkout
Managing appointments, phones, and guest communication through our POS booking system. (Meevo)
Executing accurate check-in/check-out and daily closeout procedures
Supporting salon flow by keeping the team on time and organized throughout the day
Maintaining clean, elevated front desk and retail displays
Confidently recommending services, promotions, and products based on guest needs to support salon sales goals

Retail & Inventory Support

Maintain awareness of retail and backbar inventory levels
Communicate when products are running low or need to be reordered
Support retail merchandising and product displays
Understand basic product benefits to confidently recommend to guests
Help support retail sales goals through guest conversations

What We’re Looking For

Experience in a salon, spa, or hospitality environment
Strong organization and ability to multitask
Confident, professional communication skills
Comfortable with sales conversations and recommending products/services
Experience with POS systems (Meevo a plus)
Self-motivated and able to work independently
Someone who takes pride in staying productive, noticing what needs to be done, and supporting the team and improves guest experience without being asked.
Polished appearance aligned with a luxury brand

Bonus Skills:

Inventory or ordering experience
Familiarity with Google Drive, spreadsheets, or booking systems
Basic understanding of professional haircare products

What Success Looks Like

Guests feel welcomed, cared for, and confident in their experience
The front desk & overall Salon operates smoothly without constant direction
Retail displays stay stocked and visually appealing
The team feels supported, and the day flows efficiently
Are you someone interested in growing with a team long-term

Compensation & Perks

$23–$25/hr based on experience
Monthly bonus opportunities (retail, service goals, gift card sales)
Employee service perks and retail discounts
Supportive, team-focused work environment

Pay: $23.00 - $25.00 per hour

Benefits:

Employee discount
Paid time off
Retirement plan

Experience:

Guest relations: 2 years (Required)

Location:

Santa Rosa, CA 95404 (Required)

Work Location: In person