Guest Experience Coordinator

Guest Experience Coordinator (Front Desk)
The W Salon Hyde Park · $15+/hour + incentives

ABOUT THE W

The W Salon Hyde Park is a luxury salon, spa, and wine bar built on one belief: the best work happens when the people doing it feel genuinely supported, not just employed. We serve Hyde Park and greater Cincinnati with premium hair, skin, nails, advanced extensions, and a curated wine list. Guests come for the reputation. They stay because of the people.

We hire on values first. Skill can be trained. Character cannot. If you’re warm, dependable, and love making people feel taken care of, we’ll teach you the rest.

THE ROLE

You’re the first and last impression of every visit. You greet guests by name, keep the schedule running smoothly, pour a glass of wine, handle checkout and rebooking, and make sure everyone leaves feeling like they were the only guest that day.

WHAT YOU’LL DO

Welcome every guest warmly, offer refreshments from our wine bar, and make the wait feel like part of the experience.
Answer calls and texts, book appointments, and manage the schedule in Boulevard. We’ll train you.
Check guests out, rebook their next visit, and recommend retail products and our VIP membership in a way that feels like help, not a pitch.
Confirm upcoming appointments and follow up on no-shows and openings.
Keep the lobby, retail area, and wine bar spotless and guest-ready from open to close.
Stay calm and friendly when it’s busy, and let a manager know quickly when something needs attention.
Work closely with stylists so every handoff from desk to chair and back feels seamless.

WHO YOU ARE

Naturally warm and great with people. You make strangers feel welcome.
Organized and comfortable on a computer and phone at the same time.
Calm under pressure. A busy Saturday energizes you rather than rattling you.
Dependable: on time, prepared, and consistent.
Open to learning and coaching, and excited to grow.
Salon experience is a plus.

SCHEDULE & PAY

On-site in Hyde Park, Tuesday through Saturday: Evening and Saturdays required.
$15+/hour, plus incentives.
Benefits: vision, dental, IRA with employer match, accrued PTO, paid vacation, paid education, and team events.
Room to grow. We promote from within and invest in our people.

OUR FIVE VALUES

Every person on this team was hired because they reflect these.

Team Focused: We win together. No one stands alone when it gets hard.
Integrity: Honest with guests, with each other, and with ourselves.
Dependability: Show up. On time. Prepared. Consistent.
Positivity & Enthusiasm: Energy is contagious. We hire people who raise the room.
Problem Solver: When something isn’t working, we figure it out.

HOW TO APPLY

We aren’t looking for the perfect résumé. We’re looking for the right person. The process starts with a relaxed conversation with our Salon Manager, then a meeting with the Owner if it feels right on both sides.

Pay: From $15.00 per hour

Expected hours: No less than 20.0 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Paid time off
Vision insurance

Work Location: In person