Guest Experience Concierge

We are building a space that blends hair, skin, body, and beverage into one seamless, elevated experience. Our front-of-house team helps keep everything feeling natural, welcoming, and thoughtfully executed from start to finish. This is a dynamic, multi-offering environment. Comfort with movement, multitasking, and a fast pace is important. What You’ll SupportClient Experience & HospitalityWelcome guests and help guide them through their visit, including tours to new guestsSupport a smooth, calm, and organized front-of-house environmentAssist in creating a warm, elevated experience from arrival to checkoutCommunicate with team members to ensure guests feel taken care of across all servicesEducated in all salon services, products, and boutique to help inform guests inquiring.Sales & Service SupportSupport rebooking and future appointment planningOffer thoughtful product and service suggestions when appropriateHelp maintain a consistent guest experience that encourages return visitsContribute to overall retail and service goals as part of the teamInform clients of add on services, other salon offerings, promotions, events, etc…Merchandising & EnvironmentKeep retail displays clean, stocked, and visually aligned with the brandAssist with seasonal updates and product featuresHelp maintain the overall look and feel of the spaceOperations & SystemsAssist in managing booking flow and appointment schedulingSupport guest communication and daily flow of appointmentsHandle transactions, memberships, and service coordinationMaintain accurate client profiles and appointment detailsWork collaboratively with the team to keep operations running smoothlyAdditional SupportAssist with light social media engagement (DMs, comments)Support retail orders and basic coordination as neededAwareness & GrowthStay aware of key performance areas like rebooking and retailBe open to feedback, learning, and improving over timeShare observations or ideas that could enhance the guest experience Who You AreFriendly, reliable, and detail-orientedComfortable interacting with a variety of people throughout the dayOrganized and able to manage multiple tasks at onceA team player who communicates well and supports othersSelf-starter who takes initiative without needing constant directionComfortable working in a fast-paced, multi-service environmentPresents themselves in a polished, style-aware way that aligns with the White Brick aestheticInterested in beauty, wellness, hospitality, or retail environmentsOpen to learning systems and improving skills over timeWhat This Role OffersA collaborative, supportive team environmentThe opportunity to be part of a growing, evolving businessExposure to multiple areas of the beauty and hospitality industryA space where both people and experience matterNice to HaveExperience in salon, spa, retail, or hospitalityFamiliarity with booking systems (Meevo or similar)Interest in product knowledge and client care

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