Guest Care Lead

Overview:

The energy of a salon and spa begins the moment a guest walks through the door. The Guest Care Lead is more than a receptionist. This role is the energetic anchor of our space, orchestrating the guest journey, supporting the service team, and ensuring our space runs with both beauty and flow.

You are the calm in the chaos, the heartbeat of hospitality, and the person our team and clients know they can count on. Whether you're greeting a first-time guest or organizing inventory behind the scenes, your presence sets the tone.

You’ll work closely with the Salon Manager and GM to uphold the salon's vision and help bring the team into energetic alignment every single day.

What You’ll Do

Guest Experience Leadership

Be the warm, grounded presence that anchors the front desk and sets the tone for every guest interaction.
Ensure each guest is greeted with intention, cared for with consistency, and checked out with ease.

Team Oversight & Support

Act as the direct support and mentor to the front desk team, modeling grace, confidence, and accountability.
Hold the team to salon's standards: dress code, punctuality, professionalism, and aligned communication.
Bring coaching moments forward with clarity and care, and support the leadership team with real-time feedback on morale and performance.
Partner with leadership in daily huddles and touch points to ensure alignment across all departments.

Organization, Inventory & Flow

Oversee inventory systems for front desk and support backbar tracking as needed, keeping everything stocked, clean, and flowing.
Collaborate on retail displays, product merchandising, and seasonal updates.
Maintain order in the little details that matter: guest forms, schedules, confirmations, cleanliness, and rhythm in the room.

Brand Culture & Visibility

Support team's voice on social by capturing in-the-moment stories, guest highlights, and aesthetic content that aligns with our brand.
Create an atmosphere of care and comfort—offering beverages, checking in on guests, and recognizing how to be a support to the team.
Be a key player in salon events, promotions, and energy resets.
Carry salon's values in everything you do—curiosity, collaboration, calm confidence, and upward momentum.

You’re a Great Fit If You:

Have experience leading in a hospitality, salon/spa, or luxury service setting.
Are a systems-thinker who thrives on organization, clarity, and follow-through.
Feel confident holding others accountable while still being kind, approachable, and team-oriented.
Are emotionally intuitive—aware of people, energy, and subtle cues others may miss.
Are aligned with a high-vibration, beauty-forward brand that blends professionalism with soul.

What Success Looks Like

A guest experience that feels smooth, personalized, and elevated, every time.
A front desk team that is confident, on time, aligned, and empowered.
A salon environment that feels energetically clear, professionally run, and ready to scale.
Leadership that feels supported, seen, and in sync with the flow of the space.
Guide the daily flow of services, helping providers stay on time and ensuring the guest journey feels effortless.
Take the lead on rebooking, recommending, and resolving anything that impacts the guest experience.
Maintain front-of-house spaces that are organized, elevated, and energetically clear.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

Employee discount
Health insurance
Paid time off

Work Location: In person