General Manager: Multi-Location Salon Suites

General Manager: Multi-Location Salon Suites

Independent Contractor | Commission-Based | Salt Lake Valley

IMAGE Studios is seeking a capable, adaptable General Manager to oversee leasing, revenue growth, tenant relations, and day-to-day operations across four salon-suite locations in Sandy, Draper, Midvale, and Salt Lake City.

This is a high-autonomy role for someone who can manage an existing tenant base while also actively working to keep the studios full and increase revenue.

The General Manager is not simply a property manager waiting for issues to arise. A major part of the position is proactively generating leasing activity, finding prospective tenants, following up with leads, conducting tours, and converting opportunities into signed studio leases.

Our Culture

We are a small, locally owned and operated family business, and the culture inside our locations matters enormously to us.

Yes, this is a business. We want the studios to perform well, our tenants want to build successful businesses of their own, and the General Manager is compensated in a way that rewards stronger revenue. There is nothing wrong with any of that.

But financial performance is not the only thing that matters.

We want our tenants to enjoy coming to work. We want our locations to feel welcoming, supportive, positive, and connected. We want people to know each other, help each other, celebrate each other's successes, and feel like they are part of a real community rather than simply renting four walls.

The General Manager has a major influence on that environment.

That means getting to know tenants, being present in the locations, helping new tenants feel included, organizing events and opportunities for connection, encouraging positive relationships, and addressing behavior that damages the community.

A strong, supportive culture is not an optional extra for us. It is part of running the business well, and maintaining it is a core responsibility of this role.

We are looking for someone who genuinely enjoys people, can build trust without being a pushover, and understands that a healthy community and a successful business should reinforce each other.

Compensation

This is a commission-based independent contractor position with significant earning potential.

Current compensation is approximately $2,700 every two weeks, with additional upside as occupancy and property revenue increase.

A minimum compensation guarantee equivalent to approximately $60,000 annually will be provided.

Because compensation is directly tied to property revenue, the General Manager benefits directly from increasing occupancy, retaining good tenants, and growing revenue across the portfolio.

Commission payments are issued every other week.

Paid training will be provided during the transition from the outgoing General Manager.

Leasing and Revenue Growth

Revenue growth is a central responsibility of this position.

The General Manager will be expected to actively pursue opportunities to fill vacant studios and continually strengthen occupancy across all four locations.

Responsibilities include:

Responding quickly to prospective-tenant inquiries
Scheduling and conducting studio tours
Following up consistently with prospects
Converting qualified leads into signed leases
Negotiating rent, concessions, move-in dates, and lease terms within established guidelines
Preparing and coordinating lease documents and signatures
Maintaining accurate leasing activity in Zoho CRM
Monitoring vacancies and upcoming availability
Developing relationships with prospective salon professionals
Identifying and pursuing new sources of tenant leads
Working closely with our marketing professional on advertising, social media, promotions, and lead generation
Finding additional ways to reach prospective tenants beyond existing marketing channels
Helping determine which leasing approaches are working and where additional effort is needed

We already have professional marketing support, but lead generation is not exclusively the marketer's responsibility. The General Manager is expected to actively look for opportunities to generate interest and find prospective tenants through whatever reasonable channels are effective.

The goal is straightforward: keep the studios as full as possible and continually grow property revenue.

Tenant Management

The General Manager serves as the primary point of contact for tenants across all four locations.

Responsibilities include:

Managing day-to-day tenant communication
Responding to tenant questions and concerns
Handling routine disputes and difficult conversations
Making reasonable decisions independently when an issue is not serious or financially consequential
Escalating serious or consequential matters to ownership
Coordinating tenant move-ins and move-outs
Communicating about rent and lease-related issues when necessary
Maintaining productive relationships with tenants while enforcing leases, policies, and reasonable business boundaries
Helping retain good tenants and address problems before they lead to unnecessary turnover

Most tenant communication occurs by text, making strong written communication particularly important.

Property and Maintenance Coordination

The General Manager does not perform hands-on maintenance work.

However, tenants frequently bring property and maintenance concerns to the General Manager first, so the role includes coordinating those issues through completion.

Responsibilities include:

Receiving and evaluating maintenance requests
Determining whether an issue requires immediate attention or can be scheduled
Coordinating with maintenance personnel and outside contractors
Helping coordinate studio turnovers between tenants
Following up to make sure approved work is completed
Authorizing routine work and expenses within company guidelines
Consulting ownership on unusually expensive or consequential work

Urgent property issues must be handled promptly. Routine matters should be handled during normal business hours.

We specifically do not expect nonurgent tenant matters to be acknowledged during evenings or weekends.

On-Site Operations

The General Manager will:

Visit all four locations multiple times each week
Maintain regular in-person contact with tenants
Stay aware of conditions and activity at each property
Supervise the designated on-site manager at each location
Make sure on-site managers are completing their assigned responsibilities
Coordinate tenant events and other community-building activities
Identify developing issues before they become larger problems
Keep ownership appropriately informed of significant matters

There is no central office. Work is performed remotely and at the four IMAGE Studios locations.

Work Structure

This is a high-autonomy position without a fixed daily schedule.

The General Manager determines how to organize the work but is responsible for making sure leasing, tenant, and property needs are handled appropriately and on time.

The workload is generally comparable to a full-time position.

Travel among the four locations several times per week is required and is an important part of the role.

Some evening and weekend availability is necessary when circumstances require it, including:

Studio tours
Tenant events
Move-ins
Time-sensitive leasing matters
Urgent property issues

Routine and nonurgent matters should remain within normal business hours.

Systems

We use:

Zoho CRM
Buildium
SignNow
EZ Texting
Google Voice
Google Workspace

Experience with these systems is helpful but not required.

We provide a company email account and access to company systems. The contractor provides their own computer, phone, reliable transportation, and normal working equipment.

Who Will Succeed in This Role

Specific salon-suite experience is helpful but not required.

Relevant backgrounds may include:

Leasing
Property management
Commissioned sales
Hospitality
Customer service
Multi-location operations
Small-business management

More important than a particular résumé is the ability to think independently, communicate well, solve problems, and follow through.

The right person will:

Be naturally proactive rather than waiting to be told what to do
Be motivated by increasing occupancy and revenue
Be comfortable prospecting for new tenants and following up with leads
Communicate exceptionally well, especially through text
Be comfortable handling conflict and difficult conversations
Maintain professionalism when someone else is upset or unreasonable
Enforce agreements while preserving productive tenant relationships
Make sound decisions without constant supervision
Know when to resolve an issue independently and when to involve ownership
Adapt quickly when faced with situations that have never occurred before
Manage many unrelated priorities without losing track of details
Follow through until issues are actually resolved
Balance excellent tenant service with the financial interests of the business
Have reliable transportation and the ability to visit all four locations regularly

This position is not a good fit for someone who prefers a passive property-management role, avoids difficult conversations, requires extensive day-to-day supervision, or is uncomfortable being accountable for leasing and revenue results.

Application Process

Please submit a résumé or summary of relevant experience.

Résumés are helpful, but communication skills, judgment, initiative, and performance during the interview process will matter substantially more than specific credentials.

Qualified candidates will be invited to a video interview.

The position is available immediately, and the outgoing General Manager will provide paid training and transition support.

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Flexible schedule
Paid time off
Professional development assistance

Experience:

Tenant Management: 1 year (Preferred)

License/Certification:

Driver's License (Required)

Ability to Commute:

Salt Lake City, UT 84115 (Required)

Work Location: In person