Front Desk / Salon Coordinator

The Front Desk / Salon Coordinator is the heartbeat of the PNL&Co. This is not a passive receptionist role — it is an active, high-accountability position that requires someone who can manage the flow of a busy luxury nail salon, support a team of service providers, and represent our brand with professionalism and warmth from open to close. Serve as the point of contact when management is not on the floor — maintaining standards, delegating appropriately, and escalating only when necessary Coordinate coverage logistics for schedule adjustments, including identifying and confirming backup staff Support closing procedures, including working alongside floor leads to ensure a smooth end-of-day Communicate clearly with service providers about client arrivals, timing, and any service changes Strong communication skills — written and verbal; must be comfortable communicating via Asana, text, and in person Experience with salon booking software (Zenoti preferred) or ability to learn quickly Ability to manage a fast-paced environment with professionalism and composure Reliable attendance and punctuality — this role anchors the salon's daily operations Proactive problem-solver who finds coverage, flags issues early, and keeps leadership informed 10 hour shift 4 hour shift 8 hour shift