Front Desk / Salon Coordinator

About the Role

The Front Desk / Salon Coordinator is the heartbeat of the PNL&Co. client experience. This is not a passive receptionist role — it is an active, high-accountability position that requires someone who can manage the flow of a busy luxury nail salon, support a team of service providers, and represent our brand with professionalism and warmth from open to close.

Key ResponsibilitiesClient Experience & Front Desk Operations

Greet, check in, and check out all clients with a warm, professional demeanor
Manage appointment scheduling, modifications, and cancellations accurately in Zenoti
Close out cash drawer and reconcile all financial transactions at end of every shift
Monitor and respond to emails, online reviews, and social media activity during downtime
Conduct salon tours for new and walk-in clients; distribute welcome materials and loyalty program information
Communicate wait times proactively and ensure every client feels attended to

Team & Floor Support

Serve as the point of contact when management is not on the floor — maintaining standards, delegating appropriately, and escalating only when necessary
Coordinate coverage logistics for schedule adjustments, including identifying and confirming backup staff
Support closing procedures, including working alongside floor leads to ensure a smooth end-of-day
Communicate clearly with service providers about client arrivals, timing, and any service changes

Administrative & Operational Duties

Maintain accurate appointment notes in Zenoti within 5 minutes of any booking change
Restock and organize inventory during downtime
Monitor thermostat, facility conditions, and flag any operational issues to management promptly
Participate in daily briefings and team meetings; rotate meeting leadership as directed

QualificationsRequired:

Strong communication skills — written and verbal; must be comfortable communicating via Asana, text, and in person
Experience with salon booking software (Zenoti preferred) or ability to learn quickly
Ability to manage a fast-paced environment with professionalism and composure
Reliable attendance and punctuality — this role anchors the salon's daily operations
Proactive problem-solver who finds coverage, flags issues early, and keeps leadership informed

Preferred:

Prior front desk, hospitality, or customer service experience
Familiarity with nail salon or beauty industry operations
Bilingual (English/Spanish) a plus

Job Types: Full-time, Part-time

Pay: $14.00 - $20.00 per hour

Benefits:

Employee discount
Flexible schedule

Shift:

10 hour shift
4 hour shift
8 hour shift

Application Question(s):

Describe a time you had to manage a difficult client situation without a manager present. What did you do?
How do you prioritize tasks when the salon is at full capacity and multiple things need attention at once?
Are you comfortable handling cash drawer reconciliation and point-of-sale systems?
What does excellent client communication look like to you from the moment they walk in to the moment they leave?
How do you handle last-minute schedule changes or coverage gaps?

Work Location: In person