Front Desk Receptionist and Administrative Assistant

Job Summary:

The Front Desk Receptionist is the heart of our company and the first impression every guest experiences when they walk through our doors or contact our salon. This role is essential to creating a welcoming, professional, and organized environment while ensuring exceptional customer service from start to finish.

We are looking for a confident, proactive, and self-motivated individual who thrives in a fast-paced environment and understands the importance of hospitality, communication, and teamwork. The ideal candidate will be highly organized, reliable, and knowledgeable about salon services, products, and daily operations in order to effectively assist guests, book appointments, and recommend additional services and retail products.

Responsibilities:

Answer incoming phone calls professionally and courteously
Respond promptly to emails, messages, and client inquiries
Schedule, confirm, and manage appointments efficiently
Greet and check in guests while creating a warm and welcoming atmosphere
Maintain front desk organization and cleanliness
Process payments, retail purchases, and client transactions
Upsell salon services, packages, and retail products with confidence
Educate guests on salon offerings and recommend services based on client needs
Understand the daily flow and operations of the salon to ensure smooth scheduling and guest experiences
Assist with administrative duties including filing, inventory support, client records, and data entry
Support management and service providers with daily operational tasks
Help resolve scheduling conflicts and client concerns professionally
Maintain professionalism and confidentiality at all times

Qualifications:

Strong communication and customer service skills
Highly organized with excellent attention to detail
Ability to multitask and remain calm in a fast-paced environment
Self-motivated, proactive, and dependable
Reliable attendance and punctuality
Confident in recommending and upselling services and products
Comfortable using phones, email, scheduling systems, and basic administrative software
Proficiency in Google Suite
Handle customer inquiries and provide accurate information
Knowledge of salon/spa operations is preferred
Positive attitude and team-oriented mindset

This position is more than answering phones and booking appointments — the front desk is the center of the salon experience. The right candidate will understand the importance of creating lasting first impressions, building client relationships, and helping the business grow through outstanding service and strong communication.

Job Types: Full-time, Part-time

Pay: $14.00 - $22.00 per hour

Benefits:

Employee discount
Flexible schedule
Paid time off
Professional development assistance

Work Location: In person