Front Desk Coordinator / Patient Experience Specialist

Front Desk Coordinator / Patient Experience Specialist

Company: SALON BALES

Location: Vallejo, CA

About SALON BALES

SALON BALES is a physician-owned medical practice providing Hair, Skin, Wellness services. We are committed to creating a professional, welcoming environment where every patient receives exceptional care and service.

We are seeking a Front Desk Coordinator who is organized, dependable, and passionate about delivering outstanding customer service.

Responsibilities

Welcome patients and visitors with professionalism and warmth.Answer incoming phone calls, text messages, and emails.Schedule, confirm, and manage appointments.Check patients in and out.Collect payments and maintain accurate records.Verify patient information and complete intake paperwork.Maintain a clean, organized reception area.Coordinate with providers and clinical staff to ensure smooth patient flow.Educate patients on memberships, promotions, and available services.Assist with inventory, administrative tasks, and daily office operations.Protect patient privacy and maintain confidentiality.Qualifications

High school diploma or equivalent required.Minimum 1 year of customer service or front desk experience preferred.Medical office, med spa, dental, salon, or hospitality experience is a plus.Strong communication and interpersonal skills.Excellent organizational and multitasking abilities.Comfortable using computers and scheduling software.Professional appearance and positive attitude.Ability to work independently and as part of a team.Preferred Experience

Medical office schedulingElectronic Medical Records (EMR)Aesthetic Record (preferred but not required)Microsoft Office or Google WorkspaceCash handling and payment processingSales or membership enrollmentBenefits

Competitive hourly pay (based on experience)Employee discounts on eligible services and productsProfessional development opportunitiesPositive, collaborative work environmentOpportunity for advancement as the practice growsSchedule

Tuesday–FridayOccasional Saturdays as neededHow to Apply

Please submit your resume through Indeed. Qualified candidates will be contacted to schedule an interview.

SALON BALES is an equal opportunity employer and values diversity in the workplace.

Pay: $16.90 - $22.00 per hour

Benefits:

Employee discountFlexible scheduleFlextimeFree parkingOn-the-job trainingPaid orientationPaid trainingProfessional development assistanceWork Location: In person