Front Desk Associate

Job Description: Front Desk Coordinator
Position Summary

The Front Desk Coordinator serves as the first point of contact for all guests and plays a key role in creating a welcoming, organized, and professional salon and spa experience. This role is responsible for managing appointments, supporting service providers, handling transactions, and maintaining a positive and efficient front desk environment.

Essential Duties and Responsibilities

Greet guests warmly and professionally upon arrival and departure
Answer phones, respond to inquiries, and book appointments using the salon software system
Confirm appointments and manage daily scheduling to maximize productivity and guest satisfaction
Handle guest check-ins and check-outs, including retail sales and payment processing
Maintain a clean and organized front desk and lobby area
Support the service team by monitoring appointment flow and communicating updates
Promote and educate guests on retail products, service packages, and promotions
Resolve scheduling conflicts or guest concerns with a solution-oriented mindset
Assist with inventory tracking and receiving deliveries as needed
Represent LordsLadies with professionalism in appearance, tone, and communication
Participate in ongoing training, meetings, and company events

Minimum Qualifications

High school diploma or equivalent
Previous customer service or front desk experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Proficient with computers and scheduling systems (training provided)
Professional appearance and demeanor
Availability to work a flexible schedule, including evenings and weekends

Physical Requirements

Ability to sit or stand for extended periods
Ability to lift and carry up to 25 lbs (retail boxes, inventory items)
Frequent use of hands for typing, phones, and handling products
Comfortable working in a salon environment with exposure to beauty products

Work Environment

Client-focused, high-energy salon and medical spa
Fast-paced front desk area with high guest interaction
Collaborative team environment with professional standards
Encouraged to build strong client relationships and support salon goals

Benefits and Compensation

Competitive hourly pay starting at $12 and above depending on experience and full time or part time.
Short- and long-term disability (Depending on Full Time)
Paid time off (PTO) (Depending on Full Time)
Opportunities for growth and advancement
Simple IRA Options (If Eligible via Handbook)

About LordsLadies

For over 40 years, LordsLadies Salon and Medical Spa has built a reputation for excellence through our commitment to guest service, professional education, and brand integrity. Our team is passionate about beauty, wellness, and creating lasting relationships with our clients and community.

Equal Employment Opportunity

LordsLadies Salon and Medical Spa is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, gender, age, disability, sexual orientation, or any other protected category under federal, state, or local laws.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.