Front Desk Associate

The Front Desk Coordinator serves as the first point of contact for all guests and plays a key role in creating a welcoming, organized, and professional salon and spa experience. Greet guests warmly and professionally upon arrival and departure Answer phones, respond to inquiries, and book appointments using the salon software system Confirm appointments and manage daily scheduling to maximize productivity and guest satisfaction Handle guest check-ins and check-outs, including retail sales and payment processing Maintain a clean and organized front desk and lobby area Support the service team by monitoring appointment flow and communicating updates Promote and educate guests on retail products, service packages, and promotions Resolve scheduling conflicts or guest concerns with a solution-oriented mindset Assist with inventory tracking and receiving deliveries as needed Represent LordsLadies with professionalism in appearance, tone, and communication Participate in ongoing training, meetings, and company events High school diploma or equivalent Previous customer service or front desk experience preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Proficient with computers and scheduling systems (training provided) Professional appearance and demeanor Availability to work a flexible schedule, including evenings and weekends LordsLadies Salon and Medical Spa is an Equal Opportunity Employer. This email address is exclusively designated for such requests, aligning with federal and state disability laws.

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