To provide each guest with outstanding and personalized customer service, while providing facials, waxing, make-up & body treatments with high skill set.
* Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
* Initiate and engage in conversations in a professional and friendly manner.
* Holds a strong understanding of all skin types with the ability to analyze skin and suggest treatments and retail products for home care.
* Must be able to work well with others and as a team.
* Participate and attend all education classes and staff meetings.
* Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
* Provide consistent professional treatments as directed in training classes and accepted certification practices.
* Properly care for equipment and product used.
* Communicate and describe in an articulate manner the spa offerings and services provided.
* Ability to compare the different services on the menu and customize facials or body treatment to meet the individual client’s needs.
* The ability to recommend and up-selling services.
* Handle guest questions and concerns with professionalism and courtesy
* Respond to guest requests immediately, accurately, and appropriately.
* Understand the importance of and committed to continuing education.
* Able to work unsupervised to a prolonged period.
* Uphold all protocols for set-up, treatment provided and cleanliness of treatment rooms.
* Maintain a clean, safe, stocked, and well-organized work area.
* Maintains spa appearance, cleanliness, a polished look and proper uniform standards.
* Comfortable around guests who may be in a state of undress.
* Perform other tasks assigned by Manager or Assistant Manager.
* High school diploma or equivalent.
* Completed and passed State Board of Cosmetology.
* Must present a well-groomed appearance.
* Must be able to get along with co-workers and work as a team.
* Must be able to maneuver in and around the salon, spa and fitness area.
* Must be able to lift up to 10 lbs, bend, kneel and stoop when working with exercise equipment.
* Responds to visual and oral cues.
* Must be able to read, write, speak and understand English.
* Must be able to work in a close-knit environment with constant co-work involvement.
* Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
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