Director of Spa & Salon

This role oversees all aspects of operations—cleanliness, staffing, service delivery, retail, and financial performance—while driving innovation and positioning of the club at the forefront of wellness, beauty, and luxury lifestyle services. Lead by example in delivering exceptional, personalized service that aligns with Forbes service standards: Elevated Greetings, Anticipatory Service, and Fond Farewells.Foster a culture where every team member demonstrates professionalism, hospitality, and integrity in every guest interaction.Resolve member and staff concerns promptly, with empathy, fairness, and discretion.Promote a positive, inclusive, and collaborative team culture through strong leadership, consistent coaching, and recognition of success.Train, coach, and develop team members to build skill depth and confidently take on expanded responsibilities, ensuring seamless support across the Spa, Salon, and Locker Room operations.Serve as an ambassador of the brand's mission, values, and service promise. Ensure the consistent delivery of high-quality services across Spa, Salon, and Locker Rooms.Develop and implement service protocols, safety standards, and training for all technicians to ensure consistency, compliance, and guest well-being.Stay informed on industry trends and guest preferences; introduce competitive, innovative, and wellness-focused offerings.Oversee service scheduling, cancellations, and adjustments with operational efficiency and member sensitivity. Manage inventory, purchasing, and receiving for retail, back bar, and amenity products.Ensure merchandising, loss prevention, and retail presentation align with Club goals and Forbes standards of attention to detail.Process vendor billing and maintain accurate product entry in operating systems.Partner with Marketing on creative promotions, campaigns, and service spotlights.Support budget planning, goal setting, and monthly performance tracking. Ability to inspire, influence, and motivate others to achieve excellence, consistently modeling Forbes service standards.Skilled in fostering collaboration, building high-performing teams, and promoting a culture of accountability and recognition.Exceptional interpersonal, verbal, and written communication skills with all levels of employees and members.Strong organizational skills with the ability to manage multiple priorities, adapt quickly, and work effectively in a fast-paced, high-expectation environment.Passion for wellness, beauty, and lifestyle trends with strong analytical, decision-making, and vendor negotiation skills.Commitment to continuous improvement, innovation, and delivering memorable, personalized experiences for members and guests.

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