Director of Customer Service

Company Description

✨Come join our award winning team! ✨

We’re Hiring a Customer Service Coordinator !

Location: The Shoppe an Alea Michelle Salon

Compensation: Hourly + Commission + Bonuses + Benefits (if applicable)

Do you thrive in a fast-paced, high-energy environment? Love sales, organization, and guest experience? If you’re a confident communicator, goal-driven, and thrive on making someone’s day, we want YOU to join The Shoppe Salon!

What You’ll Do:

✅ Be the first and last impression, greet every guest with warmth & professionalism

✅ Create a polished, high-end experience that sets our salon apart

✅Assist in daily operations, managing our front desk, and our technitions schedules

✅ Be knowledgeable on services & recommend retail to enhance the guest’s results and happiness

✅ Ensure every guest pre-books their next visit so we can accommodate their schedules

✅ Follow up via calls, texts & emails—build lasting client relationships

✅ Track & organize inventory and Daily Cash flow

✅ Lead salon tours to introduce guests to our full range of services & products

✅ Encourage 5-star reviews & referrals to grow our guest base

✅ Maintain a clean, organized, and professional front desk & retail space

✅ Foster a motivating, high-energy environment, be the team’s biggest cheerleader!

Who You Are:

✔️ Customer driven & confident, you know how to listen and communicate with peop

le ✔️ A natural leader who motivates those aro

und them✔️ A lifelong learner who thrives on growth, coaching, and personal

development✔️ A polished, outgoing communicator who shines in custo

mer interactions✔ Proactively solve problems—don’t just have ideas

, e

xecute them!✔️ Detail-oriented, organized, and tech-savvy (CRM/booking software (Meevo & Canva) ex

perience is a plus!)✔️ Someone who takes pride in delivering unforge

ttable guest experiences✔️ Salon, hospitality, retail, or customer s

ervice exper

ience? Big plus!Why Join Us?🔥 Competitive hourly + commission

+ performance-based bonuses🔥Benefit packages available such as IRA, Health Insurance

stipend, and paid vacation 🔥 Work with a high-energy, supportive team t

hat values a family culture 🔥 Ongoing training & career growth op

portunities—we invest in YOU🔥 A beautiful, vibrant work environment wher

e your skills are celebrated🔥 Exclusive salon perks & disc

ounts on serv

ices and retailHow to Apply:Email your resu

me to: [email protected]

Questions? Call 330-807-9998Stop by the salon & introduce your

self, we’d love to meet you!Ready to be part of a team that thrives on growth, positivity,

and su

ccess?

Apply

today!Are you the person who loves people, thrives on organization, and naturally makes e

veryon

e feel taken care of?The Shoppe Salon & Spa is looking for an exceptional Concierge / Customer Service Coordinator to join our awar

d-winn

ing team in Hudson. 🤍This is so much more

than a

front desk position.You’ll be the first hello, the last goodbye, and a huge part of the experience in between. We’re looking for someone who can bring warmth, professionalism and positive energy while helping keep our busy

salon

running beautifully.✨ You mig

ht be our person if you are:• Outgoing, confi

dent & genuinely love people• O

rganized and detail-orient

ed• A natural problem solver• Comfortable with sales and re

commending services/products• M

otivated by goals and growth• Te

ch-savvy and a quick learner• Someone wh

o LOVES being part of a team• Passionate about creating an unf

orgett

able gue

st experienceWhy The Shoppe?Competitive hourly pay + commission + bonuses, benefit opportunities, paid vacation for eligible team members, ongoing education, career growth, salon perks and — most importantly — a team that be

lieves

in growing together.We’re looking for someone who doesn’t just want a job — we want someone excited to become an im

portan

t part

of The Shoppe.📍 Hudson, Ohio📩 Send your rés

umé to

[email protected] someone who would b

e PERFE