Data Entry & Customer Service Representative

Job Summary

We are seeking a reliable, detail-oriented, and professional Data Entry & Customer Service Representative to join our team in Pensacola, FL.

This position is responsible for customer order entry, maintaining accurate product and customer information, assisting customers, and keeping our website product catalog accurate and up to date. The ideal candidate is comfortable working with computers, communicates professionally with customers, pays close attention to detail, and can manage multiple responsibilities in a fast-paced wholesale environment.

Responsibilities

Accurately enter and process customer orders in the company's system.
Review customer orders, quantities, pricing, and product information for accuracy.
Maintain and update customer accounts and records.
Communicate professionally with customers by phone, text, and email regarding orders, products, pricing, availability, and general questions.
Provide timely and professional customer service and follow up on customer requests when necessary.
Add new products to the company website and maintain existing product listings.
Update website product information, including product names, descriptions, prices, SKUs, categories, images, and availability.
Ensure website product listings are accurate, properly organized, and professionally presented.
Update pricing and product information in company systems when changes occur.
Use Microsoft Excel and other business software to maintain and organize company information.
Coordinate with the warehouse, sales, and delivery teams to ensure orders and customer information are accurate.
Identify and correct data-entry or product-listing errors.
Maintain organized digital records and documentation.
Protect confidential company and customer information.
Assist with other administrative and office responsibilities as needed.

Qualifications & Skills

Strong computer and data-entry skills.
Excellent attention to detail and accuracy.
Strong written and verbal communication skills.
Professional and friendly customer-service skills.
Comfortable speaking with customers over the phone.
Working knowledge of Microsoft Excel, email, and general office software.
Comfortable working with websites and online product catalogs.
Ability to learn new ERP, inventory, order-management, and website systems.
Strong organizational and time-management skills.
Ability to handle multiple tasks and priorities efficiently.
Basic math skills for checking quantities, pricing, and orders.
Dependable, punctual, responsible, and professional.
Previous experience in data entry, customer service, e-commerce, order processing, wholesale, or office administration is preferred.

What We’re Looking For

We are looking for someone who takes accuracy seriously and is comfortable balancing computer-based work with direct customer communication. The right candidate should be a quick learner, organized, dependable, and able to work independently while also communicating effectively with the rest of the team.

Experience with product management, inventory systems, ERP software, or e-commerce websites is a plus, but we are willing to train the right candidate.

This role is ideal for candidates eager to build a career in administrative support or customer service with a focus on data management. We value proactive individuals who thrive in organized environments and are committed to delivering high-quality work every day!

Pay: $16.00 - $18.60 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

Flexible schedule

Work Location: In person