About Us
We pride ourselves on delivering exceptional service and creating a relaxing, welcoming experience for every client. We are looking for a friendly, organized, and customer-focused individual to join our team as a Customer Support Associate.
Position Overview
The Customer Support Associate is the first point of contact for our clients. This role is essential in ensuring smooth day-to-day operations, managing appointments, and delivering a seamless customer experience from check-in to check-out.
Key Responsibilities
Greet clients warmly and provide a professional, welcoming experienceSchedule, confirm, and manage appointments efficiently (in-person, phone, and online)Answer calls, emails, and messages promptly and professionallyHandle client inquiries regarding services, pricing, and availabilityProcess payments, manage billing, and maintain accurate transaction recordsCoordinate with stylists to ensure timely service flow and minimize wait timesMaintain cleanliness and organization of the front desk and waiting areaPromote salon services, packages, and retail productsManage client records and update customer information in the systemHandle customer concerns or complaints with professionalism and careResponsible for the Closing ProceduresQualifications
Previous experience in customer service, hospitality, or salon/spa environment preferredStrong communication and interpersonal skillsExcellent organizational and multitasking abilitiesComfortable using booking systems, POS systems, and basic computer toolsPositive attitude and professional appearanceAbility to work in a fast-paced environmentFlexible availability, including weekendsWhat We Offer
Friendly and supportive team environmentOpportunities for growth within the salonEmployee discounts on services and retail productsCompetitive hourly pay [plus tips/bonus if applicable]
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