Customer Care & Social Media Specialist

Are you passionate about people, beauty, and creating experiences that leave a lasting impression? The Hair Lounge CTX is more than a salon—we are a luxury beauty experience built on excellence, confidence, and care.

We are seeking a motivated, energetic, and creative Customer Care & Social Media Specialist to become the welcoming face and voice of our growing salon. This role is perfect for someone who thrives in customer service, enjoys content creation, understands social media trends, and loves helping businesses grow.

If you’re organized, outgoing, and excited about helping clients feel seen while helping a brand expand—we’d love to meet you.

Responsibilities:

Answer calls, texts, and client inquiries promptly and professionally
Assist guests with booking, rescheduling, and appointment support through our salon systems
Follow up with missed calls and convert inquiries into appointments
Encourage reviews, referrals, and rebooking opportunities
Welcome and assist clients while maintaining an elevated client experience
Capture salon content including transformations, behind-the-scenes moments, and team highlights
Create and post engaging content for Instagram, Facebook, TikTok, and other platforms
Stay current with social media trends and help grow brand visibility
Support promotional campaigns, special events, and salon initiatives
Maintain professionalism and help ensure a positive salon atmosphere

Ideal Candidate:

Excellent communication and customer service skills
Friendly, dependable, and detail-oriented
Comfortable using social media platforms and creating content
Strong organization and multitasking abilities
Self-motivated and proactive
Beauty industry experience is a plus but not required
Experience with booking software or salon environments is a bonus

Ready to grow with us?

We believe in rewarding impact and celebrating results. This position offers opportunities for incentives and growth because the greater the results, the greater the rewards. Your creativity, consistency, and contribution matter here.

Pay: $13.00 - $17.00 per hour

Benefits:

Flexible schedule

Work Location: In person