You are curious and like understanding the story behind what you see. Conduct consultations using ROOT's approved process.Capture clear baseline scalp images.Ask about scalp history, routine, sensitivities and goals.Explain approved observations in understandable language.Avoid diagnoses or claims outside the role's scope.Recommend appropriate ROOT treatments and return timelines.Build suitable home-care routines using approved products.Explain product features, benefits and proper use.Prepare clear treatment briefs for Head Spa Artisans.Maintain complete guest scalp files and notes in Zenoti or other salon booking software.Support treatment series, second visits and progress reviews.Recognize when a concern should be referred to another professional.Support retail follow-up and approved product replenishment.Participate in ongoing scalp and product education. Guests may arrive feeling self-conscious about hair or scalp concerns. At ROOT, we believe professional growth begins with personal growth. If you are looking for more than your next job, we would love to meet you.
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