At Neroli Salon & Spa, our mission is to create a caring, compassionate environment where team members and guests feel valued, supported, and uplifted. We are looking for an enthusiastic, people-focused Assistant Team Lead to support daily operations, develop team members, and help deliver a Five-Star guest experience.
This role is ideal for a hospitality, retail, salon, or spa professional who enjoys coaching others, solving problems, and creating a positive, high-performing workplace.
What You'll Do
Support daily salon and spa operations to ensure a seamless guest experience
Assist with team scheduling, onboarding, training, and development
Coach and motivate team members to achieve service and sales goals
Address guest concerns and create lasting guest relationships
Support inventory, cash handling, and operational procedures
Assist leadership in achieving location performance and profitability goals
Lead by example and foster a positive, team-oriented culture
What We're Looking For
2+ years of leadership, retail, hospitality, salon, or spa experience preferred
Strong communication and organizational skills
Ability to coach, motivate, and develop team members
Passion for customer service and creating memorable experiences
Positive attitude, professionalism, and strong integrity
Goal-oriented with excellent follow-through
Ability to multitask in a fast-paced environment
What Makes You Successful at Neroli
A collaborative, team-first mindset
A commitment to growth and continuous learning
Confidence in resolving challenges and supporting others
A passion for helping guests and team members feel their best
A "Whatever, Whenever" approach to service excellence
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