Assistant Manager Studio 1

As the Assistant Salon Manager, you will assist the Salon Manager (SM) and Salon Operations Manager (SOM) in maximizing sales, providing a great experience for guests and team members, and managing the salon in accordance with Juut’s operational standards. You will lead the Guest Services team to provide outstanding guest experiences, resolve customer issues, and drive retail product sales. At JUUT, we believe in the power of Daymaking. Promote and monitor service quality through training, feedback, and acting as a positive role model Be available to guests to address their questions or concerns Ensure that guests are happy with their experience and service Create back-up plans to address guests’ needs in the event of the unexpected Empower staff to use their best judgment within Juut guidelines to provide exceptional customer experiences Provide feedback to the management team regarding service failures or customer concerns. Assist SM and SOM with maintaining salon budgets through appropriate staffing, inventory levels, and expenses Ensure that a manager or Team Lead is always present to serve guests and support staff Alternate opening and closing shifts with the SM and SOM; some days you will be available to greet staff as they arrive, other days you will be in the salon with the last guest Work at front desk at key times to demonstrate best practices

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