Assistant Manager Studio 1

As the Assistant Salon Manager, you will assist the Salon Manager (SM) and Salon Operations Manager (SOM) in maximizing sales, providing a great experience for guests and team members, and managing the salon in accordance with Juut’s operational standards. You will lead the Guest Services team to provide outstanding guest experiences, resolve customer issues, and drive retail product sales. At JUUT, we believe in the power of Daymaking. Promote and monitor service quality through training, feedback, and acting as a positive role modelBe available to guests to address their questions or concernsEnsure that guests are happy with their experience and serviceCreate back-up plans to address guests’ needs in the event of the unexpectedEmpower staff to use their best judgment within Juut guidelines to provide exceptional customer experiencesProvide feedback to the management team regarding service failures or customer concerns. Directly supervise Guest Services teamInspire employees to contribute as DaymakersRecognize outstanding performance and serviceProvide ongoing, in-the-moment feedback and guidance to team membersEncourage individual and team development through training and educational opportunitiesSet clear standards consistent with Juut’s policies and processes, and hold your team and yourself accountable to those standards (including dress code)Keep accurate records of staff training, reviews, and coachingDirect quarterly Guest Service Specialist meetings

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