The Assistant Manager plays a key leadership role in the daily operations of the salon and spa. Lead, motivate, and support the front desk team to maintain high performance standards Hire, onboard, and train new front desk team members Create accountability and ensure responsibilities are completed accurately and efficiently Manage front desk schedules to ensure proper and appropriate coverage at all times Delegate tasks and oversee completion of daily operational responsibilities Encourage teamwork, professionalism, and a strong guest-first mentality Collaborate with the Store Manager on educational opportunities and continued growth for the front desk team Help develop training materials, coaching opportunities, and educational initiatives Encourage ongoing learning and professional development to elevate team performance and guest experience Support a culture of growth, accountability, and continuous improvement Previous management, assistant management, or leadership experience preferred Experience in a salon, spa, luxury retail, hospitality, or customer service environment strongly preferred Experience managing schedules, coordinating teams, and handling guest concerns Familiarity with POS systems, booking software, and troubleshooting operational issues Experience with retail sales, promotions, and goal-driven environments Strong understanding of luxury customer service standards Experience training, coaching, or mentoring team members is a plus Comfortable working in a fast-paced, multitasking environment Leads with positivity, professionalism, and accountability Takes initiative and solves problems confidently Understands the importance of luxury-level customer service Can balance leadership, operations, sales, education, and team support Wants to contribute to the long-term success and growth of the company
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