Assistant Manager - Salon & Spa

Assistant Manager – Salon & Spa

At Beautique Salon & Spa, we pride ourselves on delivering a luxury experience rooted in exceptional customer care, teamwork, professionalism, and attention to detail. We are seeking an experienced, motivated, and service-driven Assistant Manager to help lead our front desk operations and support the continued growth of our salon and spa.

This role is ideal for someone who thrives in a fast-paced environment, loves creating memorable guest experiences, and can confidently lead a team while maintaining the elevated standards of a high-end salon and spa.

Position Overview

The Assistant Manager plays a key leadership role in the daily operations of the salon and spa. This individual will oversee front desk performance, support guest satisfaction, drive retail and gift card sales, assist service providers with scheduling needs, and ensure our POS and booking systems are running smoothly and efficiently.

The ideal candidate is highly organized, solutions-oriented, professional, and passionate about hospitality, sales, team development, and continued education.

Key Responsibilities

Guest Experience & Customer Service

Deliver exceptional customer service and ensure every guest feels welcomed, valued, and cared for
Uphold and represent the luxury standards and image of the salon and spa at all times
Resolve guest concerns professionally and efficiently while exceeding expectations
Support guests with retail purchases, service tickets, gift cards, and booking assistance
Foster a positive, welcoming environment for both guests and team members

Front Desk Leadership

Lead, motivate, and support the front desk team to maintain high performance standards
Hire, onboard, and train new front desk team members
Create accountability and ensure responsibilities are completed accurately and efficiently
Manage front desk schedules to ensure proper and appropriate coverage at all times
Delegate tasks and oversee completion of daily operational responsibilities
Encourage teamwork, professionalism, and a strong guest-first mentality

POS & Booking System Management

Become highly knowledgeable in all salon POS and booking systems
Troubleshoot scheduling, ticketing, payment, and booking issues as needed
Assist staff with schedule management and operational support throughout the day
Ensure appointments are booked accurately and efficiently to maximize guest satisfaction and productivity

Sales & Revenue Growth

Drive retail sales, service upgrades, and gift card sales through guest engagement and team coaching
Develop meaningful promotions and initiatives that increase retail and gift card revenue
Monitor sales opportunities and help create strategies to support company growth goals
Educate and motivate the front desk team on sales goals and performance expectations

Education & Team Development

Collaborate with the Store Manager on educational opportunities and continued growth for the front desk team
Help develop training materials, coaching opportunities, and educational initiatives
Encourage ongoing learning and professional development to elevate team performance and guest experience
Support a culture of growth, accountability, and continuous improvement

Team Collaboration & Brand Presence

Collaborate with the Operations Manager and Social Media Manager regarding promotions, marketing efforts, and online presence
Support company initiatives and contribute ideas that align with overall business goals
Maintain strong communication between front desk, service providers, and leadership
Be a proactive team player who prioritizes the success of the company as a whole

Desired Experience

Previous management, assistant management, or leadership experience preferred
Experience in a salon, spa, luxury retail, hospitality, or customer service environment strongly preferred
Experience managing schedules, coordinating teams, and handling guest concerns
Familiarity with POS systems, booking software, and troubleshooting operational issues
Experience with retail sales, promotions, and goal-driven environments
Strong understanding of luxury customer service standards
Experience training, coaching, or mentoring team members is a plus
Comfortable working in a fast-paced, multitasking environment

Qualifications

Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
Professional appearance and demeanor
Sales-minded with the ability to motivate others
Positive attitude and strong leadership presence
Ability to remain calm and solution-focused under pressure
Strong attention to detail and follow-through
Team-oriented mindset with a focus on company success and culture

What We’re Looking For

We are looking for someone who:

Leads with positivity, professionalism, and accountability
Takes initiative and solves problems confidently
Understands the importance of luxury-level customer service
Can balance leadership, operations, sales, education, and team support
Wants to contribute to the long-term success and growth of the company

If you are passionate about hospitality, leadership, beauty, and creating exceptional experiences, we’d love to hear from you.

Pay: From $35,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Management: 1 year (Required)
Retail management: 1 year (Required)

Work Location: In person