Adminstrative & Front Desk Lead (Client Experience)

Company Overview

Spaxs Nail Bar has been proudly operating since 2012. As we continue to grow and focus on rebranding and elevating our client experience, we are looking for motivated, professional, and organized Admin/Lead Receptionist focused on delivering a luxury client experience. We are currently seeking a highly organized, driven individual to join our team in a hybrid role combining administration, front desk leadership, and client experience. This is not a standard receptionist position.
This role is designed to grow into an Operations Manager position within 6–12 months for the right candidate. You will work closely with ownership and leadership to help streamline systems, support staff, and contribute to the overall growth of the business.

Key ResponsibilitiesFront Desk & Client Experience

Answer phones, respond to emails, and manage daily communicationsBook, reschedule, and optimize appointments using our systemGreet clients and ensure a seamless, luxury experience from start to finishHandle client concerns professionally and confidentlyAdministrative & Organizational Support

Maintain daily organization of schedules, staff flow, and operationsTrack inventory and manage supply listsSupport internal systems, checklists, and salon structureAssist in coordinating team schedules and shift coverageTeam Support & Leadership

Help guide and support a team of 10–12 staff membersAssist with onboarding and training new team membersReinforce salon standards, systems, and client experience expectationsCommunicate clearly with team members and leadershipSales & Growth

Promote services, encourage rebooking, and support upselling at the front deskHelp drive client retention and overall revenue through strong communicationSupport loyalty programs, promotions, and in-salon initiativesSocial Media Support

Capture simple content (photos/videos) for Instagram and marketingAssist with basic posting or content organization when neededWhat We’re Looking For

Strong organizational skills (this is the most important requirement)Experience in reception, administration, or salon/spa environment preferredConfident communication and problem-solving skillsAbility to multitask in a fast-paced environmentProfessional, polished, and client-focused mindsetInterest in growing into a leadership/operations roleBasic understanding of social media (Instagram) is an assetPlease send your resume, a brief introduction, and any relevant experience or social media work to [email protected]

Pay: From $20.00 per hour

Benefits:

On-site parkingApplication question(s):

Describe how you stay organized when managing multiple responsibilities (emails, scheduling, clients, and team communication. What system or tools do you use?Work Location: In person